Terms and Conditions for usage of Jio Credit Limited Platform

1. INTRODUCTION.

These terms and conditions ("Terms") are entered into between you (“you” or “user”) and Jio Credit Limited for accessing, registration and interacting with our website, mobile application and any other technology platform owned and operated by us (“Platform”).

This document / contract / understanding is an electronic record published in accordance with the provisions of the Information Technology Act, 2000 and rules made thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as may be amended by the Information Technology Act, 2000 from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By continuing to use or access of the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you are advised to not use or access the products on the Platform.

Your access of the Platform signifies your acceptance of these Terms. We reserve the right to modify these Terms at any time without notice, and your continued access of the Terms after any modifications will constitute your acceptance of such modifications.

2. DEFINITIONS.

Capitalised terms not defined in the Terms shall mean as follows:

• "Affiliate(s)" shall mean with respect to JCL, any person directly or indirectly controlling, controlled by, or under direct or indirect common control with JCL including its subsidiaries and associate companies.

• "Agreement" means the Terms and privacy policy of Jio Credit Limited including references to this Agreement as amended, novated, supplemented, varied or replaced from time to time.

• "Content" means all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code collectively.

• "Force Majeure Event" means any event due to any cause beyond the reasonable control of Jio Credit Limited, including, without limitation, unavailability of any communication system, breach or virus in the systems, fire, pandemic, flood, explosion, acts of god, civil commotion, riots, insurrection, war, acts of government.

• “JCL” or “we” or “us” or “our” shall mean Jio Credit Limited, a non-banking finance company incorporated under the provisions of the Companies Act, 1956 with The CIN of JCL is U64990MH2000PLC123731, having its registered office at 1st Floor, Building 4NA, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai - 400051, India.

• “KYC” shall mean Know Your Customer.

• “Person” shall mean any natural person, company, corporation, partnership, proprietorship, trust, union, association, government or any agency thereof or any other entity that may be treated as a person under applicable law.

• "Platform" means the website, mobile application and any other technology platform owned and operated by Jio Credit Limited.

• “RBI” shall mean Reserve Bank of India.

• "Service(s)" shall mean all services including loans and other financial services provided by JCL through its Platform.

• “User” or “you” shall mean any natural or legal person who accesses or uses the Platform and in the event that a natural person is representing a business entity or a body corporate, reference to such terms shall include a reference to such business entity and / or body corporate as well and other promoters of such business entity and / or body corporate. All references to “you” shall include yourself and any other persons you are authorised to and required to provide consent for.

3. REPRESENTATION AND WARRANTIES.

By accessing, logging in, browsing, or using the Platform, you hereby represent and warrant that:

• You are a resident of India.

• You are over 18 years of age.

• You are duly authorized, either individually or as an authorized signatory of an entity.

• You have the capacity to enter into a legally binding agreement.

• You are not barred or legally prohibited from accessing or using the Platform.

• You acknowledge and agree that we own all legal rights, titles and interests in and to the Services, including any intellectual property rights which subsist in the Services.

• You understand that you do not have the right to use any of our trade names, trademarks, service marks, logos and domain names. You do not have the right to remove, obscure, or alter any proprietary rights notices (including trademark and copyright notices), which may be affixed to or contained within the Services. You will not copy or transmit any of the Services.

• You hereby understand and acknowledge that the information requested from you is used for the various purposes as set out in our Privacy Policy as well as compliance with various laws, regulations and guidelines (including Reserve Bank of India (Know Your Customer (KYC)) Directions, 2016 and Prevention of Money Laundering Act, 2002) promulgated by the Government of India from time to time.

• You will remain responsible for all actions taken through your system, username, and password.

• The information provided by you is true and correct.

• You shall keep us updated of any change in the information provided on the Platform.

• You are not a politically exposed person under Prevention of Money Laundering Act, 2002 and Reserve Bank of India (Know Your Customer (KYC)) Directions, 2016.

4. TERMS SPECIFIC TO LOAN APPLICATION.

In addition to the representations provided above, you hereby agree to the following additional terms and conditions for making a loan application with us.

• Approval of a loan shall be at our sole discretion. We may accept or deny your loan application without assigning any reason based on our internal underwriting criteria.

• We shall not be held liable for any delay, rejection or approval of any loan application made through the Platform.

• Any recovery or legal proceedings pursuant to any default under your loan will be subject to the terms of the loan agreement executed between you and JCL.

• You will be using the funds from the loan only for legal purposes.

• You shall submit, sign and execute the requisite agreements and any other documents as may be prescribed and / or required by us, in our discretion, in relation to availing a loan and the applicable stamp duty in this regard shall be payable by you.

• You agree to provide all information as may be required by us in order to process your application for a loan, including all KYC documents and information as may be specified or required under applicable law for grant of loan by us. Such information or documents may be collected by us by either ourselves or through any third party appointed by us to collect such information or documents on our behalf.

• You confirm that all the particulars, information and details provided / filled in the application form are true, correct and accurate and there is no suppression of any information.

• You acknowledge that we shall have the right to seek information pertaining to you from regulatory authorities, inter-alia, the Central KYC Registry, the RBI, credit information companies in accordance with applicable law and the Privacy Policy. For Bureau 1 TnC click here

• You confirm that you are not a wilful defaulter or barred from accessing or availing the Services.

• We shall have the make disclosure of any information relating to you including personal information, details in relation to the loans, defaults, security, etc. to any governmental / regulatory / statutory or private agency / entity, credit information companies, RBI etc. who may need to process or publish the information in such manner and through such medium as it may be deemed necessary by the us or RBI, including publishing your name as part of willful defaulter's list (if applicable) from time to time.

• You hereby confirm that your current address details match with address details available on your officially valid KYC documents and that any change in the same shall be duly communicated to us.

• You hereby consent to receive on your registered email / phone number promotional and marketing communication about various products, services and offerings of JCL and its group company. You further confirm that the privacy rights available to us under, inter-alia, the Telecom Regulatory Authority of India Act, 1997 and the Telecom Commercial Communication Customer Preference Regulations, 2010, and any statutory amendments thereto, will not be exercised by you in relation to any promotional offers or information received from us or our group companies.

• In the event of any conflict between the terms and conditions of the loan agreement and these Terms, the terms and conditions shall prevail.

5. TERMS SPECIFIC TO AADHAAR INFORMATION.

You expressly consent to authorise us and our authorised vendors for verifying your Aadhaar details through one-time password (“OTP“), Aadhaar Extensible Markup Language (“XML”) and other mechanisms for verification and authentication of Aadhaar details prescribed under Aadhaar (Targeted Delivery of Financial and other Subsidies, Benefits and Services) Act, 2016 and other applicable laws for availing our Services.

You expressly consent to voluntarily opt for Aadhaar offline verification for loan application purposes, and submit to us the XML, masked Aadhaar and / or your Aadhaar registered mobile number.

You agree and acknowledge that the collection of Aadhaar is solely for availing loan from us and is not mandatory document / information for availing our Services unless mandatory required under any applicable law.

6. TERMS SPECIFIC TO CENTRAL KYC REGISTRY.

You expressly and unequivocally consent to permitting Jio Credit Limited to retrieve / procure / download your KYC information / details from Central KYC registry owned and operated by Central Registry of Securitisation Asset Reconstruction and Security Interest of India (“CERSAI”) for the purposes of verifying / establishing your identity and information as per applicable law.

We or our authorised third-party service provider may verify your loan application details against any particulars available under Central KYC registry. 8 You agree and acknowledge that any inaccuracies in the information provided by you under loan application form shall provide an unconditional right to us, at any point in time, to cancel the loan and exercise all rights available to us against you under applicable law and the terms of the loan agreement.

7. FEE AND CHARGES.

You agree and acknowledge to pay the fees and charges along with the applicable taxes in relation to the loan as specified under the schedule of charges published on the Platform.

You also agree that fees and charges specified in the schedule of charges, published on the Platform, may be revised by us from time to time and will be binding on you from the date of such modification.

8. PROPRIETARY RIGHTS.

The software and hardware that support the Platform, as well as other Internet-related software necessary for accessing the Platform, are solely our property and/ or our authorised third-party service providers.

Your permission to access the Platform does not grant you any proprietary or ownership rights in the aforementioned software / hardware. You are prohibited from attempting to modify, translate, disassemble, reproduce, decompile, or reverse engineer the software / hardware underlying the Platform or creating any derivative products based on the software/hardware. You shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of the Platform and all charges related thereto.

9. PAYMENTS ON THE PLATFORM.

We, either directly, or through its business partners / vendors may enter into agreements with third party payment gateway / aggregators and financial institutions authorized by the RBI for the purposes of, inter alia, processing disbursals, payments, collection, refund and remittance and to facilitate payment between you and us.

10. OBLIGATIONS OF THE USER.

• Review of Terms. It is your responsibility to thoroughly review these Terms on a periodic basis.

• Use of Information and Materials. The Content contained on this Platform is provided for general information only and should not be used as a basis for making business / commercial decisions. You are advised to exercise due caution and / or seek independent financial advice before availing any facility or entering into any financial obligation based on the Content contained on this Platform.

• Availability and Eligibility. The information and data contained in this Platform does not constitute an offer to buy or sell or solicitation of an offer to buy or sell any services in any jurisdiction other than India.

11. LINKS TO THIRD-PARTY PLATFORMS.

The Platform may contain links to third-party platforms. We do not control or endorse the content, privacy policies, or practices of such third-party platforms. You are advised to access such third party links at your own risk, and we shall not be responsible for any third-party platforms or the content, products, or services they offer. The content, accuracy, opinions expressed, and other links provided by other third‐ party sites are not verified, monitored, or endorsed by us in any manner. The Platform has been provided on an “as is” and “as available” basis. Accordingly, we encourage you to read and understand the terms and privacy policy of such third party platform upon being redirected from our Platform.

12. REGISTRATION.

While registering on our Platform, you commit to furnishing accurate and comprehensive information. It is your responsibility to maintain the accuracy and completeness of this information. We reserve the right to suspend or terminate your account and deny access to the Platform (or any part of it) if there is suspicion or evidence of false or incomplete information provided by you.

13. CONTENT POSTED ON THE PLATFORM.

You are solely responsible for the Content you post on the Platform. You must ensure that all your content complies with the Terms and Appliable Laws and does not infringe or violate any person's legal rights. You retain any and all of your rights to any content you submit, post or display on the Platform and you are responsible for protecting those rights. JCL takes no responsibility and assumes no liability for content you or any third party (through you) posts on the Platform. We may review, edit, or delete the Content that violates these Terms or is offensive, illegal, or harmful. By posting Content on the Platform, you understand that it will become a public disclosure of such Content by you and you grant JCL a worldwide, irrevocable, perpetual, non-exclusive license to use, copy, display, and distribute that Content.

14. USER CONDUCT.

You acknowledge that all images, information, data, text, software, graphics, video, messages, or other Content, whether publicly posted or privately transmitted by you, are your sole responsibility. This means that you, and not JCL, shall bear full responsibility for all Content uploaded or posted by users on the Platform. We do not exercise control over User-generated Content on the Platform and, therefore, cannot guarantee the accuracy, integrity, or quality of such Content. By using the Platform, you acknowledge the possibility of exposure to offensive, indecent, or objectionable Content uploaded.

In no event shall we be liable in any way for any Content, including but not limited to errors or omissions in any Content, or for any loss or damage of any kind resulting from the use of any User’s Content posted, sent, transmitted, or made available on or through the Platform.

You agree not to use the Platform to host, display, upload, modify, publish, transmit, update, or share information that:

• Belongs to another person without proper authorization.

• Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, threatening, abusive, vulgar, tortious, invasive of another's privacy, hateful, racially or ethnically objectionable, disparaging, related to money laundering, gambling, or otherwise unlawful.

• Relate to or harms minors in any manner.

• Infringes or violates or misappropriates upon any patent, trademark, copyright, trade secrets, confidential information, or other proprietary rights.

• Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, public order, or incites the commission of any cognizable offense.

• Impersonates any person or entity, including but not limited to JCL, its officials, directors, or employees, or falsely represents your affiliation with any person or entity.

• Forges headers or manipulates identifiers to conceal the origin of Content transmitted through the Platform.

• Uploads, posts, sends, transmits, or otherwise makes available any Content that you do not have the right to share under any law or contractual or fiduciary duty/relationships.

• Distributes unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.

• Uploads, posts, sends, transmits, or otherwise makes available any material containing software viruses, malware, or any other computer code designed to disrupt or harm computer software, hardware, or telecommunications equipment.

• Interferes with or disrupts the Platform or servers or networks connected to the Platform, or violates any network requirements, procedures, policies, or regulations.

• Edits Content to wrongfully, illegally, or without consent, replace identities of individuals.

• Intentionally or unintentionally violates any applicable local, state, national, or international laws, rules of any national or other securities exchange, or regulations with the force of law.

• Collects or stores personal data about other users.

• Uploads, posts, sends, transmits, or otherwise makes available any images or other Content of individuals without their knowledge or consent.

• Engages in any reproduction, duplication, copying, selling, trading, reselling, or exploitation of any portion of the Platform, use of the Platform, or access to the Platform for commercial purposes.

• Except for web browser software and applications formally approved by JCL in writing, you agree not to use any software, program, or device to automate access to or data retrieval from the Platform.

• You will not employ automated systems such as "robots," "spiders," "scrapers," or "offline readers" to access the Platform.

• You shall not collect personally identifiable information, including account names, from the Platform or use it for commercial solicitation.

• You shall refrain from indulging in the following acts while accessing the Platform:

o Using the Platform for illegal or offensive purposes. o Attempting to compromise system integrity or security. o Overloading the infrastructure with excessive actions. o Uploading malicious software or viruses. o Impersonating others or engaging in fraudulent activities. o Interfering with the Platform's proper operation. o Bypassing access restrictions. o Attempting to reverse engineer or discover source code.

15. TERMINATION.

We reserve the right to permanently or temporarily terminate, suspend, or deny access to the Platform without notice or liability for violations of the Terms or the provision of Platform to you, is no longer commercially viable or feasible for us.

16. ACCESS.

We reserve the right to withdraw or amend the Platform without notice. We shall not be responsible for interruptions or cessation of the Platform and the Services. We may restrict access to some parts of the Platform to Users from time to time for maintenance and other purposes. We make no warranties regarding, the access, speed, or availability of internet in general or the Platform in particular. The Platform is controlled from India, and users from other jurisdictions must comply with Indian laws.

Your responsibilities for accessing the Platform include:

• Ensuring access to the Platform is appropriately arranged.

• Ensuring that all individuals accessing the Platform through your internet connection or device are informed about and compliant with the Terms.

• Providing accurate, current, and complete information when prompted for registration or other details to access the Platform's resources. Your usage of the Platform is subject to the accuracy and completeness of the information you provide. This information is also governed by our Privacy Policy, and you consent to our actions regarding your information in line with the Privacy Policy.

• Acknowledging our right to disable any username, password, or identifier, whether chosen by you or provided by us, at our sole discretion, for any reason, including if, in our judgment, you have violated any provision of the Terms.

17. OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS.

We and our authorised partners retain exclusive rights and ownership on the Platform content (except user content and third party owned content), and the features and functionality of the Platform. You may not use, copy, or reproduce these materials without prior written consent. All intellectual property rights are protected under applicable laws.

The Content on the Platform including but not limited to text, photographs, graphics, video and audio Content, financial data, news, research, recommendations, and opinions, is protected by copyright in favour of us under applicable copyright laws and is also safeguarded under general intellectual property law.

Third-party content appearing on the Platform is the property of their respective owners and we do not assert any rights in relation to the same. Such third-party content is used by us either on the basis permission from the third-party or pursuant fair use provisions.

18. WARRANTY DISCLAIMER.

The Platform and its Content are provided "as is" and "as available." We disclaim all warranties, express or implied, regarding the accuracy, timeliness, or completeness of the Platform's Content. We are responsible for any errors, interruptions, or damages resulting from the access of the Platform.

The information provided are for general information purposes. We encourage that you seek advise of your advisors regarding any product you wish to apply for on the Platform. Decisions based on the information contained within the Platform are your sole responsibility.

We do not guarantee that:

• The Platform's services will meet your requirements.

• Products, services, information, or materials sourced or obtained through the Platform will meet your expectations.

• Results obtained from the Platform will be accurate or reliable.

• Products and services are fit for a particular purpose.

• We provide no guarantee against the possibility of data deletion, mis-delivery, or storage failure.

• We do not endorse or guarantee third-party products or services advertised on the Platform. We shall not be responsible for transactions between you and our third-party providers.

• Any identified defects will be corrected, that the Platform is free from viruses or other malicious, destructive or corrupting code, non- infringement of third-party rights, title, merchantability, data accuracy and completeness, satisfactory quality and /or fitness for a particular purpose.

19. INDEMNITY.

We shall not be liable in case you breach any terms or conditions provided under the Privacy Policy or these Terms and will not be obligated to indemnify you for any direct or indirect losses accruing to you. You agree to indemnify, defend and hold harmless us, our affiliates, group companies and our directors, officers, employees, agents, third party service providers, and any other third party providing any service to us in relation to the Services whether directly or indirectly, from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any terms of the Terms including any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to the Terms.

20. LIMITATION OF LIABILITY.

IN NO EVENT SHALL Jio Credit LIMITED, ITS OFFICERS, DIRECTORS AND EMPLOYEES, OR ITS CONTRACTORS, AGENTS, LICENSORS, PARTNERS, OR SUPPLIERS BE LIABLE TO YOU FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST BUSINESS OPPORTUNITIES, LOST REVENUES, OR LOSS OF ANTICIPATED PROFITS OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ABUSE OR BREACH OF DATA), EVEN IF Jio Credit LIMITED OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATING TO (I) THESE TERMS, (II) THE PLATFORM, (III) YOUR USE OR INABILITY TO USE THE PLATFORM; OR (IV) ANY OTHER INTERACTIONS WITH ANOTHER USER IN CONNECTION WITH THE PLATFORM.

21. ASSIGNMENT.

These Terms may not be transferred or assigned by you but may be assigned by us to any third party without restriction.

22. FORCE MAJEURE.

We shall not be liable for any failure to perform any of its obligations under the Terms or provide the Services or any part thereof if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.

23. GOVERNING LAW.

The Terms shall be governed by the laws of India, regardless of your actual location. You agree to the exclusive jurisdiction of Mumbai, Maharashtra, India.

Disputes under the Terms shall be resolved through arbitration governed by the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai. The arbitration shall be conducted in English language, The arbitrator’s award is final, and costs for the arbitration shall be borne by the User.

24. NOTICES.

All legal notices or demands to or upon us shall be made in writing and sent by courier, certified mail, or electronic email to the following entity and address: 1st Floor, Building 4NA, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai - 400051, India, or email at: we.care@jiocredit.in. The notices shall be effective when they are received by us in any of the above-mentioned manner.

All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by email to the last-known correspondence address or email address provided by the User to us, or by posting such notice or demand on an area of the Platform that is publicly accessible without a charge. Notice to a User shall be deemed to be received by such User if and when, a) We are able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or b) immediately upon us posting such notice on an area of the Platform that is publicly accessible without charge.

25. ENTIRE AGREEMENT / SEVERABILITY.

These Terms, along with the Privacy Policy, legal disclaimers, and other legal notices on the Platform, constitute the entire agreement between you and us.

If any provision is deemed invalid by a court of competent jurisdiction, it won't affect the validity of the remaining provisions, which remain in full force.

26. COOKIES.

We use cookies on our website for analysis, offering financial tools and digital lending, providing unique content, and enhancing user experience.

27. USAGE OF PERSONAL INFORMATION.

Your personal information provided to us through the Platform will only be used and protected in accordance with our Privacy Policy.

28. BREACH OF THE TERMS.

These Terms of constitute a legally binding contract between you and Jio Credit Limited. Please read them carefully and ensure you understand and agree to the Terms before accessing the Platform. If you have any questions or concerns, please contact us at we.care@jiocredit.in. Without prejudice to JCL’s other rights under these Terms, if you breach these Terms in any way or if JCL suspects that you have breached the Terms in any way, then JCL shall be entitled to take such action as it may deem necessary.

29. NON-PERFORMING ASSET CLASSIFICATION.

You shall read and understand the illustrations related to due dates, classification of a loan account as ‘special mention accounts’ or ‘non-performing assets’ in accordance with the RBI Circular – RBI/2021-2022/125 – DOR.STR.REC.68/21.04.048/2021-22 dated 12 November 2021 on ‘Prudential norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances – Clarifications’ read with ‘RBI Master Circular – Prudential norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances’ dated 1 April 2023 and amendments or further clarifications thereto. A detailed note explaining the same can be accessed here.

30. GRIEVANCE REDRESSAL.

Any grievances which you may have shall be taken into consideration in accordance with our grievance redressal mechanism policy which can be accessed here.